CSIRO services science researchers are helping the Transport, Travel and Logistics sector improve safety, make better investment decisions and simulate and streamline processes to deliver cost savings for businesses and better experiences for customers.
Businesses in the service sector can improve their efficency and understand their customers better by working with CSIRO.
Government and Commercial Services
CSIRO's Government and Commercial Services team is helping the services sector better understand their business, customers and competitors to make more informed decisions about how they operate and deliver services.
- 30 November 2011 | Updated 15 March 2012
The services sector is Australia's largest employer and a major driver of growth, employing more than 9 million Australians (around 86 per cent of the Australian workforce) and contributing to 67 percent of Australia's gross domestic product (GDP).
Science, technology, engineering, mathematics and other quantitative sciences have a vital role to play in the innovation and growth of the services sector but are often invisible to customers.
CSIRO is responding to this growth in the services sector by dedicating our expertise and resources to transform Australian services and service delivery through cutting-edge research and development, with the aim of providing better outcomes for business, customers and the community.
CSIRO's research helps businesses in the services sector better understand their business, their customers and competitors so they can make reliable, productive, informed decisions about the way they operate and deliver services.
Looking at services through a science lens, can deliver benefit to business, industry and government including gains in profitability, operational efficiency, business competitiveness, and export growth potential.
Capability and experience
CSIRO has the largest Services Science research team in Australia, employing over 60 researchers across Australia with 500 years of combined scientific expertise.
"CSIRO is working in Services Research for two reasons, firstly, improving productivity and job creation in the Services sector is a national challenge and secondly it is a good complement to all of our other activities at CSIRO."
Mr Alan Dormer, Service Science Research Leader, CSIRO
Our key advantage as a large research organisation is that we can deal with research projects of any size from small consulting projects through to multimillion dollar research alliances.
We can also can draw together multidisciplinary teams, from the thousands of research scientists at CSIRO and bring world-class expertise from fields including information and communication technologies (ICT), mathematical sciences, economics and social sciences to meet the needs of the services sector.
Current research
CSIRO's Services Science researchers are currently addressing challenging service problems across many public and private industries including:
Customers
Our clients range from small and medium enterprise to large multi-national corporations and we hope to expand the scope of our research as we explore new services science challenges.
We are also interested in forming new research alliances with industry sectors to help solve challenges specific to their needs.
Read more about our work with past and present customers:
- New South Wales Department of Health – Detecting outbreaks of flu and other illnesses
- Queensland Rail
- Centrelink – Human Services Delivery Research Alliance
- Department of Climate Change and Energy Efficiency
- GFI Fenics – Global banks use CSIRO financial maths
- IAG Insurance
- Hunter Valley Coal Chain Coordinator – Optimising the Hunter Valley Coal Chain
- Rio Tinto – Rio Tinto Alcan collaboration to reduce smelter energy use
- Stem Cell Technologies
- Britz-Maui – Maths puts car rentals on the road to success
- Pernod Ricard Pacific - Orlando Wyndham Group – Partnering with the Australian wine industry
- Boeing – CSIRO and Boeing's relationship goes from strength to strength.
Find out more about CSIRO’s capability in Services Science.
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Fast facts
- CSIRO's Government and Commercial Services research group has over 60 researchers from a range of fields including ICT, mathematical sciences, economics and the social sciences working on services science challenges
- We are a trusted adviser to organisations looking to improve their service delivery, and are equipped with many years of experience working with industry and the public sector
- We can draw together multidisciplinary teams and world-class expertise from across CSIRO to address important challenges in finance, infrastructure, logistics, engineering, human services and more
